The well-known Australian businesses with the highest customer satisfaction have been revealed.
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Aldi took out supermarket of the year while Commonwealth Bank was named major bank of the year in Roy Morgan's annual customer satisfaction awards.
More than 60,000 Australians were surveyed throughout 2023 and rated how satisfied they were with the companies they dealt with.
Aussie Broadband won the "best of the best" title with the highest customer satisfaction of all 38 category winners at 97.5 per cent, and won both mobile phone service provider and internet service provider of the year.
It was closely followed by car manufacturer Skoda on 97.1 per cent, liquor store Dan Murphy's on 96.1 per cent and Aldi on 95.7 per cent.
"The business and brands featured in Roy Morgan's 'best of the best' customer satisfaction award have outperformed all rivals from within their respective industries as well as other companies across the 38 different categories of winners," Roy Morgan CEO Michele Levine said.
"Congratulations to all annual customer satisfaction award winners highlighted here and we look forward to seeing which companies can retain their high ratings and continue providing excellent customer satisfaction over the next year."
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Roy Morgan customer satisfaction award winners 2023
Finance
- Bank of the Year: P&N Bank
- Major Bank of the Year: Commonwealth Bank
- Neobank of the Year: Up
- General Insurer of the Year: RAA
- Major General Insurer of the Year: RAC
- Private Health Insurer of the Year: St Lukes
- Private Health Insurer of the Year - Retail: Australian Unity
- Private Health Insurer of the Year - NFP or Restricted: St Lukes
- Risk & Life Insurer of the Year: Real Insurance
- Super Fund of the Year: Unisuper
- Retail Super Fund of the Year: Australian Ethical
- Industry Super Fund of the Year: UniSuper
Retail
- Auto Store of the Year : Supercheap Auto
- Coffee Shop of the Year: Muffin Break
- Clothing Store of the Year: Suzanne Grae
- Department Store of the Year: Myer
- Discount Department Store of the Year: Big W
- Discount Variety Store of the Year: The Reject Shop
- Furniture/Electrical Store of the Year: JB Hi-Fi
- Hardware Store of the Year: Bunnings Warehouse
- Chemist/Pharmacy of the Year: Chemist Warehouse
- Quick Service Restaurant of the Year: Grill'd
- Major Quick Service Restaurant of the Year : Subway
- Liquor Store of the Year: Dan Murphy's
- Online Retailer of the Year: Amazon
- Shoe Store of the Year: Skechers
- Sports Store of the Year: Rebel
- Supermarket of the Year: ALDI
Telecommunications
- Internet Service Provider of the Year: Aussie Broadband
- Mobile Handset Provider of the Year: Apple iPhone
- Mobile Phone Service Provider of the Year: Aussie Broadband
Automotive
- Car Manufacturer of the Year: Skoda
- Major Car Manufacturer of the Year: Kia
Tourism & Travel
- Domestic Business Travel Airline of the Year: Qantas
- Domestic Airline of the Year: Virgin Australia
- International Airline of the Year: Singapore Airlines
Utilities
- Electricity Provider of the Year: Red Energy
- Gas Provider of the Year: Kleenheat
